DEAR STICK & CANE SHOP FRIENDS
Last updated: 29/03/2022
We are continually adapting our procedures in response to the situation with Coronavirus, and we use this page to keep customers updated about our processes, and confident in our service at Brolliesgalore.
The Showroom Reopening:
Now that restrictions are being eased in Scotland, we are aware that some of our customers still need to be as careful as possible, so we are keeping some 'sensible' restrictions in place. As always, we strive to make this a welcoming and safe place for our customers, we will continue wiping down all surfaces regularly to protect our customers and staff. We are happy to remove our restrictions only allowing one person at a time in the showroom. When you visit, simply ring the doorbell to alert a member of staff to your presence, this will give us time to don a facemask or visor to ensure you are protected. Facemasks should be worn when entering the shop and hand sanitiser is also provided for your use on the desk as you enter.
If you still do not wish to enter the shop, please note that we are offering a click & collect service, so if you are local and would like to pick up your purchase from us, please let us know by telephone or by adding a message to your order. We will then let you know when your order is ready for no-contact collection. As ever, our website remains open for all orders and enquiries.
We still continue to operate standard working hours, and our despatch process is unaffected by the present measures. As before, if you have questions, please drop us an email at any time, and our customer line is open from 9am to 5pm, Monday to Friday. So if you do have need to contact us, we would be delighted to chat with you and help with your orders and questions.
We are committed to delivering your orders on time and making sure you get our beautiful products directly to your door safe and sound.
Delivery Service Notifications:
Please be aware that any delivery times quoted are guidelines for normal conditions. In most instances, our couriers are delivering within the estimated time provided, although some delivery services throughout the UK are still having localised staff shortage issues, this is beyond our control, but they are trying to cover absences where possible. Please also note, International order delivery times are also affected depending upon location, particularly within several countries in mainland Europe. To get the latest delivery updates from the various carriers, please click on the relevant link below:
- Service Update from Royal Mail
- Service Update from Parcelforce
- Service Update from DHL
We are grateful for your understanding and patience, and as always, on behalf of everyone here at The Stick & Cane Shop, we would like to say thanks for your ongoing support. It means a lot to us. Our hearts and thoughts are with all of you who are affected. Please stay safe and look out for one another as we work through these challenging times together.
From Christine, Alan, Scott and Linda
Brolliesgalore & The Stick & Cane Shop