Contact Us

We are here to help

If you would like to contact our support team, you can reach us by phone, by email or send a message using the form below and we will get back to you as soon as possible.

Landline Telephone No: 01506 870 220
Local Rate Number for UK customers: 0345 602 3712

eMail: info@stickandcaneshop.co.uk
We will always reply to emails as quickly as we can during working hours.
 

Customer Support Team Opening Hours

The customer support team is available from 9:30am to 5pm Monday to Thursday and 9:30 to 4pm on Fridays.
Lines are closed at the weekend and the UK Bank Holidays.

The Stick & Cane Shop is a trading subsidiary of Naysmith Ltd.
 

Head Office & West Calder Showroom

Unit 5/6 Polbeth Industrial Estate
West Calder, West Lothian, EH55 8TJ
UK

Showroom Opening Hours:
Monday 3pm to 5pm
Tuesday, Wednesday & Thursday 9:30am to 5:00pm
Friday 9:30am to 4pm
Closed Weekends and UK Bank Holidays

Summer Shutdown:
Our Summer Shutdown this year is the first two weeks in August. We will be closed from Saturday 30th July to Sunday 14th August. We will despatch as many orders as we can on Friday 29th July up until the couriers arrive. We will return to work with our batteries charged on Monday 15th August 2022. Any orders placed during this time will be despatched asap on our return.

Returns: If you are considering returning an item, please e-mail first, quoting the order reference number shown on your packing list and we will issue you a returns number. If you return an item without a returns number this will cause a delay in your request. Click here for full returns information.
 

Online Enquiry Form

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