When returning an item, please re-use the original packaging if possible; otherwise please ensure goods are packaged sufficiently to prevent damage. Please include the completed returns form or a copy of your packing list, stating your returns number and what your wishes are for an exchange, replacement or refund. If you return an item without a returns number this may cause a delay in your request. We can only replace or refund on goods that are returned to us accompanied by a proof of purchase from The Stick & Cane Shop, or with means by which we can find your original order in our records.
Any refund given will be made automatically to your original order payment method (at the current rate of exchange for overseas orders).
When returning items, always obtain proof of posting as claims can then be made against the Post Office for loss or damage. We cannot refund or exchange goods that arrive back damaged or are lost in the post.
Please note: that we cannot credit for wind damage on an umbrella, this is a natural phenomenon and damages caused by the wind do not constitute a manufacturing fault.
Your rights to return goods are protected under The Consumer Protection (Distance Selling) Regulations 2000.