Guest Book

As you may or may not have noticed we have a new platform! We hope you enjoy the slightly new and improved layout. We have listened to your feedback and you will now benefit from a simplified and clear checkout page, quick product view and wish lists allowing you to keep note and compare those walking sticks you have an eye on! Ordering online at The Stick & Cane Shop is now even more streamline with a new responsive layout design, so no matter what device you are using, be it desktop, tablet or on a mobile, you will be able to see all the information displayed correctly. With all the power in the world I dare say there will still be something we have missed, or a missing description lost to the transfer, if you do spot something a miss please feel free to let us know and drop us a quick email.

We have also moved our reviews system and we have started up with Feefo as of December 2021... which will help us keep on top of your feedback and allow us to reply to your comments much more quickly and efficiently. We have managed to keep our old reviews - which are all displayed below - but hopefully soon we will generate plenty of new Feefo Reviews for you to browse.

Special FeedBack from our Customers

Some customers kindly email us direct with feedback and we just like to share their comments too... plus it cheers us up if we are having a bad computer day, makes us realise that at least we are doing one thing right.
Colin Mclean
15 Sept 2020

What a wonderful website you have here. Shipping was extremely quick, faster than I anticipated or needed. I was able to monitor the shipping. The stick looks fantastic. Thank you for spotting I entered the wrong address! Who knew old fashioned customer service still excisted, especially in this difficult year! You have made an old weary man very happy. Your customer service is excellent. Thank you again!
C. Harding
28 May 2019

I am extremely happy with my order. The stick looks fantastic and feels comfortable when walking. I didn't want an old fuddy-duddy walking stick and was so happy to see a huge range of fashionable modern designs to choose from! Very well packaged & received in excellent condition. I would highly recommend.
L. Pidcock
31 Jan 2019

I’d just like to say how pleased I was with your company. I placed an order for a petite walking stick and flexifoot. Both are amazing and the service I received from you was brilliant. I placed an order on a Friday morning and received the goods Saturday lunchtime. I was so excited opening the parcel. I love my stick and flexifoot. The flexifoot is brilliant and such a good idea. I recently bought 2 hurricane sticks ending up having to send them both back as they didn’t flex as they were supposed too. I ordered a ice boot today just in case we get any bad weather. I was a bit embarrassed about using a stick but with my new spotty one I have people stopping and asking about it. I love showing people the advantages of the flexifoot. I have never dealt with a company through work or personally with such good customer service as yourselves thank you and I’ll be buying another walking stick from you soon.
Mike Pass
17 Oct 2017

Very impressed with the quality of the Derby stick which I ordered and extremely happy with the attitude and helpfulness of the gentleman who processed my order. I will be reordering and recommending.
M. Humphrey
3 May 2017

Ordered Tuesday afternoon, received Wednesday morning. Doesn't get better than that. Well packaged and a great product. Will recommend you gladly. Thank you.
Steve Gouch
4 Mar 2016

I very rarely feel compelled to leave feedback for suppliers but I couldn't let the exceptional service I've received go unacknowledged. An hour after placing my first order on standard delivery I received notice that it had been dispatched. The next day it arrived nicely boxed, in pristine condition and cut to length for free. What a superb service. I don't intend to own many walking canes but will certainly return for my future needs and wouldn't hesitate to recommend. Many thanks.
Hayley Parr
7 Aug 2015

Thank you so much for the fantastic service you provided in sending me the cane so promptly this morning! The packaging was also superb and my father is delighted with the cane, which is already in good use! Congratulations on such an exceptional service. I will be recommending you to my friends and family.
Mark Stubbs
4 Aug 2015

The cane arrived almost at the first minute (I ordered express delivery) in the one hour delivery window. I am very pleased with it and am impressed with the low price and high quality. Customer service is excellent; I sent in a VAT exemption form which was all handled in a courteous and friendly manner. The free cane shortening service is a very nice bonus. Excellent all round.
Beryl Hodges
9 April 2015

I ordered the Ladies Black Hardwood Derby which needed to be shortened. Arrived quickly and carefully packed within 3 days with full tracking of the parcel so I knew within the 1/4 hour when it would be here. It's just perfect and I highly recommend using this company.
Barbara Davis
17 May 2014

Arrived in post this morning! Don't think I've had such speedy and efficient service from anyone before. Many thanks.
Julie Hockey
9 May 2014

Very impressed with both website, quick delivery, and beautiful Kiki switch stick, would recommend to all.Lighter than my NHS one, and soooo pretty,can't wait to take it out for a walk! Many thanks
Irene Wilson
28 Jul 2013

I have just left a message on your blog page and just wanted you to know how much I enjoyed visiting your shop on Friday to choose a walking stick. It was like going into an Aladdin's cave for walking sticks. I felt as though I had gone back in time and such a pleasant experience. The two extremely helpful gentlemen who were there at the time were a delight. A lovely experience. Now I have looked at your website I was blown away by the selections to choose from. The person who built the website - congratulations absolutely excellent and very easy to find your way around it.
Jodie Hartland
24 Jul 2013

Really pleased with this item. My Mum didn't want to use a walking stick the whole stigma that surrounds it but i persuaded her and now she's glad that i did. It's going to help her a lot plus it's nothing like the old wooden canes of old, it's very fashionable and she's very pleased. Thank you
Gerry Graham
14 March 2013

Thank you for such a quick delivery & a Beautiful Item..I will deal with you in the future & recommend you to my Friends..Thanks Again
Denise Palmer
16 Feb 2013

Dear Naysmith Team,
I received my stick today. It was well wrapped and very easy to set up for my height. I would also like to express my appreciation for the kind individual who put a handwritten well wish on my invoice. I believe my invoice said the following in pencil: "Thanks, hope this helps!"
This thoughtful note was such a wonderful gesture. I am very satisfied with your service.I will return to your site to purchase a cover case for my new snazzy stick.Thanks again... I am grateful and so is my hip!!