Do I qualify for VAT relief?
    For orders being delivered within the UK or the European Union, 20% VAT is added. All other orders are VAT free and prices are amended at checkout. All product prices are shown inclusive of VAT.

What is VAT Exemption/Relief?
VAT exemption allows Charities and chronically sick or disabled people to buy eligible items at 0% VAT to save them money.

Who is eligible for VAT relief?
To be eligible for VAT relief the government says you have to fit the following criteria

Charities - simply provide your charity number in the name box in the checkout area.

A person is ‘chronically sick or disabled’ if he/she is a person:
~with a physical or mental impairment which has a long term and substantial adverse effect upon his/her ability to carry out everyday activities.
~with a condition which the medical profession treats as a chronic sickness, such as diabetes or
~who is terminally ill.

~It does NOT include a frail elderly person who is otherwise able -bodied or any person who is temporarily disabled or incapacitated, such as with a broken limb.

~The goods are for their personal or domestic use.
~The goods are manufactured specifically to suit a disabled person. ie regular crooks, derby's, folding sticks, country sticks, trekking poles, hiking staves, shepherds crooks, thumb sticks, collectors and speciality canes are NOT eligible for VAT relief. We shall be working through our products to start indicating if a product is eligible for VAT relief, until we are finished please give our customer service team a call if you are unsure if the item you want is eligible.

To claim VAT relief the government require a simple declaration to be made as to the nature of your disability at the time of purchase. No proof of disability needs to be shown to any party at any time.

Click here to visit HM Revenue & Customs VAT for disabled people: Notice 701/7

CLICK HERE to download our declaration form in a PDF format

Please printout, complete the required details and sign. You can either scan and email the form back to us at [email protected]  or fax the form to 01506 870240 or you can post the form back to us using the freepost address at the bottom of the form. We are working on an electonic form at the moment... as soon as this is available the link will be here. If you have any queries please don't hesitate to give us a call on 0845 602 3172 or 01506 870220 if you are calling from a mobile.