Last updated: 09/04/2021

We are continually adapting our procedures in response to the situation with Coronavirus, and we use this page to keep customers updated about our processes, and confident in our service at The Stick & Cane Shop.

Winter Lockdown 2021:

With the recent announcement of the phased reopening of public life after the winter lockdown due to Covid-19, we continue to monitor and respond to the changes as they occur, with the safety of our customers uppermost in mind. So far, the measures have not inhibited the operation of our online/telephone ordering and despatch processes, which continue as normal. As always we continue to observe stringent health and hygiene practices while handling orders, so please rest assured that the mitigation processes we have had in place since March 2020 will continue to be maintained.

The Stick & Cane Shop Showroom Reopening:

For the safety of our customers and staff, the Stick & Cane Shop showroom beside our warehouse is currently closed to the public. However, with the recent Scottish government announcement of the roadmap out of lockdown we are preparing our showroom with the intention of opening in early May 2021 (date to be confirmed). We expect that this will reopening will require the same hygiene and distancing measures observed last summer, so we will update this page before the reopening date with further details of the public health measures that will need to be followed. Until then, we are offering a click & collect service, so if you are local and would like to pick up your purchase from us, please let us know by telephone or by adding a message to your order. As ever, our website remains open for all orders and enquiries. 

Despatching Orders:

We still continue to operate standard working hours, so our despatch process is unaffected by the present measures. As before, if you have questions, please drop us an email at any time, and our customer line is open from 9am to 5pm, Monday to Friday. So if you do have need to contact us, we would be delighted to chat with you and help with your orders and questions.

We are committed to delivering your orders on time and making sure you get our beautiful products directly to your door safe and sound.

Delivery Service Notifications:

Please be aware that any delivery times quoted are guidelines for normal conditions. In most instances, our couriers are deliver within the estimated time provided, but seasonal pressures as well as regiona lockdown measures throughout the UK are having some local effects. We will continue to monitor developments and update the information on here as soon as we have it. Please also note, International order delivery times are also affected depending upon location, particularly within several countries in mainland Europe. To get the latest delivery updates please click on the relevant link below:

Service Update from Royal Mail

Service Update from Parcelforce

Service Update from FedEx

Service Update from DHL

We are grateful for your understanding and patience, and as always, on behalf of everyone here at The Stick & Cane Shop, we would like to say thanks for your ongoing support. It means a lot to us. Our hearts and thoughts are with all of you who are affected. Please stay safe and look out for one another as we work through these challenging times together.

Best wishes,

From Christine, Alan, Scott and Linda

The Stick & Cane Shop and Brolliesgalore

Naysmith Ltd