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DEAR STICK & CANE SHOP FRIENDS
Last updated: 05/01/2021

We are continually adapting our procedures in response to the situation with Coronavirus, and we use this page to keep customers updated about our processes, and confident in our service at The Stick & Cane Shop.



Response to Winter 2021 Lockdown:

As the four nations of the UK are now following stricter lockdown rules, similar to that seen in March 2020, we continue to monitor and respond to the changes as they occur, with the safety of our customers uppermost in mind. So far, the measures have not inhibited the operation of our ordering and despatch processes, which continue as normal. As always we continue to observe stringent health and hygiene practices while handling orders, so please rest assured that the mitigation processes we have had in place since March will continue to be maintained.


The Stick & Cane Shop Showroom

For the safety of our customers and staff, the Stick & Cane Shop showroom beside our warehouse is currently closed to the public. We are constantly monitoring the situation and we will open again as soon as it is safe to do so. As ever, our website remains open for all orders and enquiries.


Despatching Orders

We still continue to operate standard working hours, so our despatch process is unaffected by the present measures. As before, if you have questions, please drop us an email at any time, and our customer line is open from 9am to 5pm, Monday to Friday. So if you do have need to contact us, we would be delighted to chat with you and help with your orders and questions.

We are committed to delivering your orders on time and making sure you get our beautiful products directly to your door safe and sound.

Delivery Service Notifications

Please be aware that any delivery times quoted are guidelines for normal conditions. In most instances, our couriers are deliver within the estimated time provided, but seasonal pressures as well as regiona lockdown measures throughout the UK are having some local effects. We will continue to monitor developments and update the information on here as soon as we have it. Please also note, International order delivery times are also affected depending upon location, particularly within several countries in mainland Europe. To get the latest delivery updates please click on the relevant link below:


Service Update from Royal Mail

Service Update from Parcelforce

Service Update from FedEx

Service Update from DHL


We are grateful for your understanding and patience, and as always, on behalf of everyone here at The Stick & Cane Shop, we would like to say thanks for your ongoing support. It means a lot to us. Our hearts and thoughts are with all of you who are affected. Please stay safe and look out for one another as we work through these challenging times together.


Best wishes,

From Christine, Alan, Scott and Linda


The Stick & Cane Shop and Brolliesgalore

Naysmith Ltd